Terms & Conditions |Cancellation and refunds
TERMS & CONDITIONS
Effective Date: November 2025
These Terms and Conditions govern the services provided by BX3 (Build x3). By booking or participating in any training session, class, or coaching service, you agree to these terms.
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SERVICES
BX3 provides personal training, paired training, group fitness classes, online coaching, and digital fitness content. All services are intended for general health and fitness purposes. -
BOOKING & PAYMENT
Sessions must be booked in advance through the BX3 booking system or directly with the trainer. Payment may be required before sessions, packages, or subscriptions begin. -
SESSION TIMES
Sessions start and end at the scheduled time. If a client arrives late, the session may still end at the originally scheduled time. -
TRAINING MODIFICATIONS
BX3 may modify exercises or training methods at any time to ensure safety or suitability for the client. -
ONLINE COACHING
Online coaching programs and digital training content are provided for general fitness guidance and are not medical advice. -
RESULTS DISCLAIMER
Individual results vary depending on consistency, lifestyle, and individual factors. BX3 does not guarantee specific results. -
POLICY CHANGES
BX3 may update these terms from time to time. Continued use of services indicates acceptance of the updated terms.
CANCELLATION POLICY
To ensure fair scheduling for all clients, the following cancellation policy applies.
24 HOUR NOTICE
Sessions cancelled with at least 24 hours notice may be rescheduled subject to availability.
LATE CANCELLATIONS
Sessions cancelled with less than 24 hours notice may be charged as completed sessions.
NO SHOWS
Clients who do not attend a scheduled session without notice may lose that session.
GROUP CLASSES
Missed group classes may not be refunded or transferred.
BX3 may occasionally allow flexibility depending on circumstances and trainer discretion.
REFUND POLICY
Payments for personal training sessions, packages, subscriptions, or online coaching services are generally non-refundable once services have started.
SESSIONS & PACKAGES
Unused sessions may be rescheduled when possible but are normally not refunded.
SUBSCRIPTIONS
Subscriptions may be cancelled at any time. Access to services continues until the end of the current billing cycle.
EXCEPTIONAL CIRCUMSTANCES
Refunds may be considered in exceptional cases at the discretion of BX3.
REFUND POLICY
Payments for personal training sessions, packages, subscriptions, or online coaching services are generally non-refundable once services have started.
SESSIONS & PACKAGES
Unused sessions may be rescheduled when possible but are normally not refunded.
SUBSCRIPTIONS
Subscriptions may be cancelled at any time. Access to services continues until the end of the current billing cycle.
EXCEPTIONAL CIRCUMSTANCES
Refunds may be considered in exceptional cases at the discretion of BX3.